Privacy Policy
Last updated: 7 Januray 2026
1) Introduction
WP Guys (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit thewpguys.com (the “Website”) or contact us for WordPress services.
If you do not agree with this Privacy Policy, please do not use the Website.
2) Information We Collect
We may collect information in the following ways:
A) Information you provide to us
When you fill out a form, contact support, request a quote, or communicate with us, you may provide:
Name
Email address
Phone number (optional)
Website URL
Service request details (message content, screenshots you send, etc.)
B) Technical data (collected automatically)
When you browse our Website, we may automatically collect:
IP address
Browser type and device information
Pages visited and time spent
Referring/exit pages
General location (city/country level)
C) Cookies and similar technologies
We may use cookies (and similar technologies) to:
Make the Website function properly
Remember preferences
Understand how visitors use the Website
Improve performance and user experience
You can control cookies through your browser settings.
3) How We Use Your Information
We use collected information to:
Respond to inquiries and provide support
Deliver requested services (fixes, malware cleanup, speed optimization, maintenance, etc.)
Communicate about your request (updates, follow-ups, service-related messages)
Improve our Website, content, and services
Prevent fraud, abuse, and security incidents
Comply with legal obligations
4) When We Share Information
We do not sell your personal information.
We may share information only when needed to operate our business, including:
A) Service providers
We may share limited data with trusted vendors who help us run the business (e.g., email delivery, analytics, spam prevention), under confidentiality obligations.
B) Legal and security reasons
We may disclose information if required to comply with law, enforce policies, or protect rights, safety, and security.
C) Business transfers
If WP Guys is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
5) Client Website Access and Credentials
If you hire us, you may provide access to your WordPress site, hosting, plugins, or related services to complete the work.
We only use access for the purpose of delivering agreed services.
We recommend creating a temporary admin account (or a dedicated support account) and removing/restricting access when the job is done.
We may store relevant service notes needed to support your case (e.g., what was fixed, recommended next steps).
6) Data Security
We use reasonable administrative and technical measures to protect information. However, no online system is 100% secure. You acknowledge that you provide information at your own risk.
7) Data Retention
We keep personal information only as long as necessary to:
Provide services and support
Maintain records for business and legal purposes
Resolve disputes and enforce agreements
When no longer needed, we take steps to delete or anonymize it.
8) Your Choices and Rights
Depending on your location, you may have rights to:
Request access to personal data we hold about you
Request corrections or updates
Request deletion (where applicable)
Opt out of marketing emails (service emails may still be sent if needed)
To make a request, contact us using the details below.
9) Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.
10) Children’s Privacy
Our Website and services are not intended for children under 13, and we do not knowingly collect personal information from children.
11) Changes to This Policy
We may update this Privacy Policy occasionally. The updated version will be posted on this page with a revised “Last updated” date.
12) Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact:
WP Guys
Email: support@thewpguys.com
Phone/WhatsApp: +880-0167-623-9690
Website: thewpguys.com