Frequently Asked Questions (FAQs)
Find answers to the most common WordPress FAQ questions about support, fixes, pricing, security, maintenance, and services — so you can get help fast and confidently.
Usually reples within 15-30 min
General Questions
What WordPress services does WP Guys offer?
WP Guys provides WordPress support including one-time fixes, ongoing maintenance plans, malware removal & security hardening, speed optimization, WooCommerce support, and site migrations.
How do I get WordPress support from WP Guys?
You can start by visiting our Pricing page, choosing a plan or one-time fix, and submitting your request. We’ll then contact you for the details and next steps.
Do you offer 24/7 WordPress support?
Yes — we offer support options that respond quickly and can be accessed at any time, depending on your plan.
Is my site backed up before work begins?
Absolutely. We always ensure a safe backup is available before making any changes, so your site is fully protected.
Support & Fixes
What counts as a WordPress "fix"?
Fixes include troubleshooting errors, resolving plugin conflicts, correcting theme issues, restoring functionality, fixing broken pages/forms, and resolving visual/design problems.
What if you can’t fix my issue?
If our experts are unable to resolve the issue, we offer a transparent guarantee on the work done — contact us and we will work with you to make it right.
How long does it take to fix common WordPress issues?
Resolution times vary depending on complexity, but many fixes are completed within hours
Is my site backed up before work begins?
Absolutely. We always ensure a safe backup is available before making any changes, so your site is fully protected.
Pricing & Plans
What are your pricing options?
We offer one-time fix pricing and ongoing maintenance plans. You can view all pricing on our Pricing page.
Do you require a contract for ongoing plans?
No — our maintenance plans are flexible with transparent pricing and no long-term lock-ins.
Can I switch plans later?
Yes — you can upgrade, downgrade, or cancel your plan at any time.
Malware & Security
What is included in Malware Cleanup?
Malware cleanup includes scanning, removing infections, and securing your site from future threats.
Do you secure my site after cleanup?
Yes — we provide follow-up security hardening to prevent reinfection.
What security protection do you offer?
Yes — we provide follow-up security hardening to prevent reinfection.
Is my site backed up before work begins?
Absolutely. We always ensure a safe backup is available before making any changes, so your site is fully protected.
Maintenance & Care
What is included in a WordPress maintenance plan?
Maintenance plans include regular updates to WordPress core, themes, and plugins, monitoring, backups, security scans, and priority support.
Can maintenance plans prevent issues before they happen?
Yes — regular maintenance reduces the risk of problems and keeps your site running smoothly.
How Support Works?
What information do you need to start work?
At minimum, we’ll need administrative access to your WordPress dashboard. Sometimes we may need hosting access for deeper issues. All credentials are kept secure.
How does communication work during fixes?
After you submit your request, our team will contact you with next steps and updates until your issue is resolved.
Explore Our Other WordPress Services
Need more than basic WordPress support? Explore our specialized services to keep your website fast, secure, and running smoothly.
